Terms of Service
Effective Date: April 20, 2026
Welcome to Bucky. These General Terms of Service ("Terms") are a legally binding agreement between you and Bucky Solutions, LLC (operating as "Bucky"). We know legal language can be complex, so as you read through our terms, we have provided brief summaries as a helpful overview. Only the legal terms themselves are legally binding, not the summaries.
1. Your Agreement with Bucky
What this means: Your relationship is with Bucky Solutions, LLC, based in Florida. These terms govern all Bucky products you use (like ParkOwner and ParkGrader). If you are an employee using Bucky on behalf of a park, please note: the park ownership (the Business) owns the account and the data. You do not own the account.
1.1 Choice of Law and Contracting Entity: Your relationship is with Bucky Solutions, LLC, a United States company. The Terms are governed by, and construed and interpreted in accordance with, the laws of the State of Florida, U.S.A., without regard to conflict of law rules.
1.2 Product Specific Terms: Our Services and Software are licensed, not sold, to you. Certain products under the Bucky umbrella (e.g., ParkOwner, ParkGrader) may have additional Product Specific Terms. If there is a conflict, Product Specific Terms override these General Terms.
1.3 Business Users vs. Personal Users: If you received access to Bucky through a business entity (such as a mobile home park or campground ownership group), you are a "Business User." The Business maintains ultimate control over your account. Bucky provides the Business with the ability to access, use, remove, retain, and control your profile and all data within it. Employees or contractors acting as Business Users acknowledge they have no individual ownership rights over the account.
2. Privacy
What this means: We respect the privacy of your park data and your tenants' data. We only access it when necessary to run the software.
2.1 Privacy Policy: For information about how we collect, use, and share information, please see our Privacy Policy.
2.2 Our Access to Your Content: We do not scan or review your data for marketing purposes. We will only access your content to (A) operate the Services on your behalf, (B) provide technical support at your request, or (C) ensure compliance with legal obligations.
2.3 Sensitive Personal Information: You agree to ensure that any collection of your tenants' sensitive personal information (such as financial data for rent payments) is done in compliance with all applicable local, state, and federal privacy laws.
3. Use of Services and Software
What this means: We give you a license to use our software for your park business. You cannot share your login with others, and any specific limits on your technical support are strictly enforced.
3.1 License: Subject to your compliance with these Terms, we grant you a non-exclusive, limited, revocable, non-transferable right to access and use the Services. Each license is assigned to one (1) specific individual user. Account sharing is strictly prohibited.
3.2 Bucky Intellectual Property: We remain the sole owner of all right, title, and interest in the Services and Software. We do not grant you any rights to patents, copyrights, or trademarks.
3.3 Third-Party Services: Bucky may integrate with third-party software (e.g., payment gateways). Your use of those third-party services is governed by their respective terms.
3.4 Dedicated Support Limits: If your signed Order Form specifies a set allotment of dedicated technical support or account assistance (e.g., "3 hours per month"), those specific limits supersede any general support language in these Terms. Unused support hours must be used within the applicable calendar month; they do not roll over to subsequent months and hold no cash value. Support is calculated in 15-minute increments.
4. Your Content & Data
What this means: You own your park and tenant data. We own the software. You give us permission to host and process your data so the software actually works. If you cancel, you have 30 days after your billing cycle ends to download your information.
4.1 Ownership: As between you and Bucky, you retain all rights and ownership of your Content (including park layouts, tenant registries, and financial data).
4.2 Licenses to Your Content: Solely for the purpose of operating the Services, you grant Bucky a non-exclusive, worldwide, royalty-free license to reproduce, distribute, and create derivative works of your Content (e.g., creating database backups to prevent data loss).
4.3 Data Export Timing: Upon the conclusion of your current paid billing cycle (as defined in Section 7.6, which is when your access is formally slated for termination), you will enter a limited 30-day data export window. During this 30-day post-cycle period, you may request an export of your data. After this 30-day window expires, Bucky reserves the right to permanently delete your data from our active servers.
5. Your Account
What this means: Keep your password safe. If you are an employee of a park and leave your job, the park owner keeps the Bucky account.
5.1 Account Security: You are responsible for all activity that occurs via your account. You may not use another person's account or share your credentials. Bucky assumes no responsibility for any loss due to compromised login credentials.
5.2 Business Control: If your account was provisioned by a Business (e.g., a park owner), that Business administrator has the exclusive right to monitor, suspend, or terminate your access at any time. The Business retains all rights to the data inputted by any of its users.
6. User Conduct and Acceptable Use
What this means: Use Bucky responsibly. Do not try to hack us, copy our code, or use the software for illegal property management practices.
You must not:
- Use the Services without a valid license.
- Resell, sublicense, or offer Bucky as a hosted service to third parties.
- Circumvent any access or use restrictions.
- Upload any viruses, malicious code, or malware.
- Use any automated data scraping or extraction methods.
- Use the Services to violate fair housing laws, tenant rights, or any other applicable legislation.
7. Fees, Payment, Cancellations, and Refunds
What this means: You are financially responsible for the full length of the commitment you sign. Subscriptions auto-renew unless you give us 30 days' notice. We do not offer refunds.
7.1 Subscription Tiers and Billing: Bucky offers monthly and annual subscription plans as outlined in your Order Form. By providing a payment method, you authorize Bucky to charge the applicable fees.
7.2 Automatic Renewal & 30-Day Notice: To ensure uninterrupted management of your properties, all subscriptions automatically renew at the end of their respective billing cycles. To prevent auto-renewal, you must provide written notice of cancellation to Bucky at least thirty (30) days prior to your upcoming renewal date.
7.3 Annual Commitments & Dues Owed: By signing an Order Form for an annual subscription (or other specified term), you are making a binding commitment for that entire term. Even if Bucky permits you to pay your annual commitment on a monthly or installment basis, you are legally responsible for the entire term's dues. Canceling your service early does not relieve you of the financial obligation to pay the remaining balance of your committed term.
7.4 Strictly No Refunds: Bucky provisions enterprise-grade servers immediately upon your signup. Therefore, all payments made are final and non-refundable. We do not offer money-back guarantees, buyer's remorse refunds, or prorated refunds for mid-cycle cancellations.
7.5 Cancellation Process: To initiate a cancellation for your next billing cycle, you must contact Bucky directly by calling 904-593-5568 or emailing [email protected].
7.6 End of Cycle Access: Upon processing your cancellation, your account will not be immediately deactivated. You will retain full access to the Services until the conclusion of your current paid billing cycle or committed term.
7.7 Price Changes: Bucky reserves the right to change pricing with thirty (30) days' advance notice.
8. Your Warranty and Indemnification Obligations
What this means: If Bucky gets sued because of something illegal you did with our software, you have to cover our legal costs.
8.1 Indemnification: You will indemnify Bucky and our subsidiaries, officers, employees, and partners from any claim, demand, loss, or damages (including reasonable attorneys' fees) arising out of your Content, your use of the Services, or your violation of these Terms.
9. DISCLAIMERS OF WARRANTIES
What this means: We provide the software as-is. While we strive for quality, we do not legally guarantee the software will be bug-free 100% of the time.
9.1 "AS-IS" Basis: THE SERVICES AND SOFTWARE ARE PROVIDED "AS-IS." BUCKY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. BUCKY DOES NOT WARRANT THAT THE SERVICES WILL BE CONSTANTLY AVAILABLE, UNINTERRUPTED, OR ERROR-FREE.
10. LIMITATION OF LIABILITY
What this means: If our software experiences downtime and you miss a rent payment collection, you cannot sue us for large lost revenue claims.
10.1 Liability Cap: IN NO EVENT SHALL BUCKY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, OR DATA. BUCKY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO BUCKY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
11. Termination
What this means: We can terminate your account if you violate these rules, fail to pay, or abuse our staff.
11.1 Termination by Us: We may immediately terminate or suspend your right to use the Services if: (A) You breach any provision of these Terms. (B) You fail to make timely payments. (C) You physically or verbally abuse, threaten, or harass Bucky personnel. (D) Continuing to provide the Software to you would violate applicable law.
12. Trade Sanctions and Export Control Compliance
The Services are subject to laws and regulations of the United States governing the export and use of software. You warrant that you are not prohibited from receiving the Services by the laws of any jurisdiction or located in a comprehensively sanctioned country.
13. Statutory Consumer Rights
Nothing in these Terms is intended to exclude, restrict, or modify any statutory rights under applicable state or federal laws which may not be excluded or modified by agreement. In a B2B context, consumer protection laws generally do not apply to business transactions.
14. Dispute Resolution, Class Action Waiver, Arbitration Agreement
What this means: If we have a serious legal disagreement, we agree to settle it through private arbitration or small claims court, not in front of a jury or as a class action.
14.1 Notice of Claim: If you have a dispute, you must first contact Bucky in writing. We will attempt to resolve it informally within 30 days.
14.2 No Class Actions: You may only resolve disputes with Bucky on an individual basis. You may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action.
14.3 Arbitration: Any dispute not resolved informally or in small claims court shall be resolved through final and binding arbitration administered in the State of Florida.
15. Audit Rights
What this means: If we suspect a business user is sharing one user license across many employees, we have the right to audit usage records.
If you are a Business User, Bucky may, no more than once every twelve (12) months, upon reasonable notice, audit your records and systems to verify that your installation and use of the Services complies with your valid licenses.
16. Updates to Services and Availability
16.1 Updates: We may modify, update, or discontinue the Services (including specific features within ParkOwner or ParkGrader) at any time, without liability to you.
16.2 Availability: Access to the Services may be blocked or restricted in certain regions or jurisdictions at Bucky's discretion.
17. No Modifications, Reverse Engineering, or AI Training
What this means: You cannot reverse-engineer our software to build a competing tool, and you cannot use our service data to train AI systems.
Except as expressly permitted, you must not: (A) Modify, adapt, or translate the Services. (B) Reverse engineer, decompile, or attempt to discover the source code of the Services. (C) Use the Services, data, or output derived from the Services to directly or indirectly create, train, or test any machine learning algorithms or artificial intelligence systems.
18. Miscellaneous
18.1 Severability: If any provision of these Terms is held invalid, the remainder of the Terms will continue in full force.
18.2 Non-Assignment: You may not assign or transfer your rights under these Terms without our written consent. Bucky may assign its rights without your consent.
18.3 Force Majeure: Neither party will be liable for any delay or failure to perform (excluding payment obligations) due to unforeseen events beyond reasonable control, such as natural disasters or infrastructure outages.
19. DMCA and Intellectual Property
We respect the Intellectual Property Rights of others. We will respond to clear notices of copyright infringement consistent with the Digital Millennium Copyright Act ("DMCA"). If you believe your intellectual property is being infringed within the Bucky ecosystem, please contact [email protected].
